Return & Refund

Return and Refund Policy 

At Komi, we strive to provide you with high-quality products and a seamless shopping experience. Please review our Return and Refund Policy carefully:

Refunds:

We do not offer refunds unless the product is received in a damaged or defective condition.

To be eligible for a refund, the customer must notify us within 7 days of receiving the damaged product.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us immediately at [support@mykomi.ca] with clear photos of the damaged item.

We will initiate a refund process after assessing the provided evidence.

Lost Shipments:

Komi is not responsible for lost shipments due to incorrect shipping addresses or any issues during transit.

If a package is lost, the customer is responsible for contacting the shipping carrier to file a claim.

Exchanges:

Size-related exchanges are accepted within 14 days of receiving the product.

The product must be in its original condition, unworn, and free from any damages.

The customer is responsible for all shipping costs associated with the exchange.

Exchange Process:

To initiate an exchange, please contact us at [support@mykomi.ca] within the specified 14-day period.

Include your order number, the reason for the exchange, and the desired size.

Once approved, you will receive instructions on how to return the item.

Shipping Costs for Exchanges:

Customers are responsible for all shipping costs related to exchanges, including the return of the original item and the shipment of the new one.

Claims and Processing Time:

For damaged or lost shipments, customers must file claims directly with the shipping carrier.

Refunds for damaged items will be processed within 7 business days after approval.

Exchanges will be processed once the returned item is received and inspected.

By shopping with Komi, you agree to adhere to the terms outlined in this Return and Refund Policy. If you have any questions or concerns, please contact our customer support team at [support@mykomi.ca]. Thank you for choosing Komi!